Operation Tech Support
Technology jobs are in demand and a great long-term career choice.
Choosing to start your career as a Tech Support person is a great way to become familiar with the industry, and gain knowledge about all things IoT in particular. You can have a thriving career working for some of the premier companies thanks to the constant and steady growth and explosion of all things networking and technology.
What Does a Tech Support Person Do?
The majority of the work performed by Tech Support include assisting field technicians with remote programming and testing of devices installed during the work day by our field technicians. Additionally, you would do remote service for clients, either by zoom sessions, or by accessing their devices from our secure VPN connections and assisting with computer desktop support, helping them install the latest security and video software, or doing routine firmware updates to their vast array of IoT devices that we support.
Employers and clients benefit greatly by having qualified and Tech Support people.
What Are the Responsibilities of a Tech Support Person?
We complete a wide range of specific tasks to ensure that all aspects of the client’s technology systems are in good health. These tasks include:
- Computer desktop support, helping them install the latest security or video software, or doing routine firmware updates to their vast array of IoT devices that we support.·
- We may walk clients through doing a function on their alarm keypad, app or computer. We may help them program functions and rules for their alarm, access, video system, or IoT device, or simply need to send them an electronic manual for their records.
- And of course, do documentation and billing of our work.
Are there Education Requirements for Tech Support Jobs?
You must at least a GED or a high school diploma to be considered. You must have a valid driver’s license. In addition, you should to have a good fundamental knowledge of Networking. Being a good and quick learner is a must for this position.
If you want to stand out and accelerate your advancement in this field, additional certifications can help to land the most valuable clients. Additional qualifications include:
- Bachelor’s or associate degrees in Electrical Engineering, IT, or Computer Networking.
- Microsoft Certification, and online courses in Networking, and Router.
- Joining and studying under organizations like Microsoft and other manufacture offerings.
What Skills Do I Need?
You should have a good foundational knowledge of the Networking, and should have a basic understanding of doing remote meetings like Zoom or Teams.
You also need to have strong written and verbal communication skills, as you will need to interact with team members, clients, and management. As you progress, it is vital to have strong analytical and problem-solving skills.
What Salary Can I Expect?
The average annual compensation in Oregon and SW Washington is $36,900.
Working for a company in Oregon who has project-ready clients will be able to earn you $17 to $24 per hour, depending on experience and certifications held.
The value of experience cannot be emphasized enough, which is working for a OBFAA member company like this can get you in the door and on projects much quicker to gain that experience. As you gain experience and develop leadership skills, anyone starting out as a Tech Support role can progress to roles like LEA Technician Apprentice, LEB Technician Apprentice, IOT/Networking positions, Project Manager, or even Operations Manager.
By working as a Tech Support Person for an OBFAA member company you will be continuously introduced to new technologies and improving your opportunities in the field.