Operation Tech Support
Dispatching jobs are in demand and a great long-term career choice.
Choosing to up your game and make a career as a Dispatching Person is a great way to grow with the industry, and gain knowledge about managing projects and personnel, as well as dealing with the ever changing environment when doing construction and especially custom installations. You can have a thriving career working for some of the premier companies thanks to the constant and steady growth custom projects.
What Does an Dispatching Person Do?
Depending on the size of the company you work for, an Dispatching person can either be a combination of roles as a Customer Service, Technical Support and Dispatching, and maybe Materials Management, or a person who simply manages the interactions between the needs of clients and technicians. A Dispatcher is the person who closely tracks projects as they progress through construction and interacts with internal operational departments and clients and drives schedules to insure that everything we need and do is done in a timely and efficient manner.
Employers and clients benefit greatly by having qualified Dispatchers.
What Are the Responsibilities of a Dispatcher?
We complete a wide range of specific tasks to ensure that all aspects of the client’s project are going smoothly. You interact with internal sales people, other operations staff, and material management. A Dispatcher s the person who does the scheduling between technicians and the client on the jobs they manage. Additionally, you are the person who interacts with the client, their general contractor and associated trades that have systems will interact with ours.
- And of course, do documentation and billing of our work.
Are there Education Requirements for Dispatching Jobs?
You must at least a GED or a high school diploma to be considered. A plus if you have some advanced education in the areas of Project Management, Business, or Accounting. Being a good and quick and constant learner is a must for this position.
What Skills Do I Need?
You should have a good foundational knowledge of the Customer Service, and Project Management, and should have a basic understanding of how construction process works.
You also need to have strong written and verbal communication skills, as you will need to interact with team members, clients, and management. As you progress, it is vital to have strong analytical and problem-solving skills.
What Salary Can I Expect?
The average annual compensation in Oregon and SW Washington is $41,600.
Working for a company in Oregon who has project-ready clients will be able to earn you $18 to $24 per hour, depending on experience, and certifications held.
The value of experience cannot be emphasized enough, which is working for a OBFAA member company like this can get you in the door and on projects much quicker to gain that experience. As you gain experience and develop leadership skills, anyone starting out as a Dispatcher role can progress to roles like Operations Management, Sales and Engineering, Operations Tech Support, or Accounting.
By working as a Person for an OBFAA member company you will be continuously introduced to new technologies and improving your opportunities in the field.