Customer Service

Customer Service jobs are in demand and a great long-term career choice.

Choosing to start your a career as a Customer Person is a great way to become familiar with the industry, and gain knowledge about managing customers, projects and personnel, as well as dealing with the ever changing environment when doing construction and especially custom installations. You can have a thriving career working for some of the premier companies thanks to the constant and steady growth custom projects.

What Does an Customer Service Person Do?

Depending on the size of the company you work for, a Customer Service person is the first point of contact for a customer needing help. In many smaller organizations, this person can either be a combination of roles as a Customer Service, Scheduling, Technical Support and Dispatching, or a person who simply manages the interactions between the needs of clients and operations. A Customer Service person is the advocate for the client and the company who drives schedules, or remote tech support technicians to help resolve client issues.

Employers and clients benefit greatly by having qualified Customer Service people.

What Are the Responsibilities of a Customer Service Person?

We complete a wide range of specific tasks to ensure that all aspects of the client’s interactions are good. We are great listeners, and are able to help identify the needs of clients and how best to serve them. This can be utilizing remote Technical Support personal, within operations, or request a service call for a technician to go visit the client for on-site assistance. You interact with internal sales people, other operations staff, accounting and material management. A Customer Service may be the person who does the scheduling between technicians and the client on the jobs they manage. Regardless, of your exact role selected, you are a clear advocate for the client and business.

Are there Education Requirements for Customer Service Jobs?

You must at least a GED or a high school diploma to be considered. A plus if you have some advanced education in the areas of Project Management, Business, or Accounting. Being a good and quick and constant learner is a must for this position.

What Skills Do I Need?

You should have a good foundational knowledge of the Customer Service, and Project Management, and should have a basic understanding of how construction process works.

You also need to have strong written and verbal communication skills, as you will need to interact with team members, clients, and management. As you progress, it is vital to have strong analytical and problem-solving skills.

What Salary Can I Expect?

The average annual compensation in Oregon and SW Washington is $41,600. Working for a company in Oregon who has project-ready clients will be able to earn you $18 to $24 per hour, depending on experience, and certifications held. The value of experience cannot be emphasized enough, which is working for a OBFAA member company like this can get you in the door and on projects much quicker to gain that experience. As you gain experience and develop leadership skills, anyone starting out as a Dispatcher role can progress to roles like Operations Management, Sales and Engineering, Operations Tech Support, or Accounting. By working as a Person for an OBFAA member company you will be continuously introduced to new technologies and improving your opportunities in the field.